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       Home > International  
PLEASE NOTE: We will be closed beginning Friday 4/17 at 3pm through Tuesday 4/22.
We reopen on Wednesday 4/23 at 10am. Please click here to view our complete schedule for the coming week.
International Policies  
• Introduction
• Payment Options
• Return Policy
• Warranty
• Shipping

• International Orders - Delivery to a US Address

Introduction

We accept international orders online via our secure shopping cart. Depending on your location we accept one or more of the following payment options.

Before proceeding please note:
  • We may choose to cancel any order at our discretion should we feel that there is a risk of transaction problems involved.
  • All prices quoted are before your local taxes, duties, VAT, GST, PST or any other such charges. These fees will be assessed & charged separately when the watch clears customs in your country. These fees are your responsibility to pay. The fees are generally required to be paid prior to delivery. The fee will be collected by your local tax department or delivery company.

Payment Options

Payment Option Description Available Countries


Depending on your country you may select this method & checkout hassle-free via our secure online shopping cart. Selecting this method of payment will incur a verification fee of 2.5% of the purchase. Due to the fact that we have no way of substantiating card ownership on international credit cards, we must bring in a 3rd party verification company to authorize the transaction, and the cost of this process is passed on to the customer. We must deliver to the exact billing address as you receive your credit card bills to.

Using this method we may require additional documentation such as: (1) signed Order Form which can be found here. (2) A legible/clear copy of the front and back of your credit card. (3) A copy of a recent credit card or utility bill proving the "billing address". (4) A copy of photo ID such as a Passport or Drivers License.
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, United States, Virgin Islands (US), Virgin Islands (British), Vatican City State
Amazon Payments

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Paying is quick and simple with Amazon Payments. Just look for the "Checkout with Amazon" button in our shopping cart. Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, Virgin Islands (US), Virgin Islands (British), Vatican City State
Not available to international customers at this time.  
Wire Transfer Simply select the wire transfer checkout button & submit your complete delivery & contact information. Once we receive your order we will reply with our banking details. This method will afford you a 2% discount off the "Your Cost" advertised price. The exact figures will be calculated in your shopping cart at the time of checkout.

This method is beneficial for: (1) Those who cannot deliver to the billing address. (2) Those who are located in a country where our other checkout options are not accepted. (3) Order total exceeds the allowed limit on our other checkout options. (4) Discerning customer who wants the best possible deal.
Most Countries, providing we can obtain shipping insurance.

We are unable to insure packages to countries such as Russia, Ukraine, most African countries, Mexico, most South American countries etc...

If we cannot insure the parcel to your country you may arrange an alternate delivery address to any other location for which we can obtain parcel insurance.

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Return Policy

All international sales are considered "Special Order Items" which makes the sale final & non-returnable. We strongly suggest that you check the watch out at a local dealer before placing your order. We do not accept returns from overseas as returning the watch will involve re-entry Taxes & Duties upon return to the USA.

In the highly unlikely situation that the watch is defective upon receipt we maintain the right to decide if we will repair, replace or refund your money.

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Warranty

Our warranty on watches shipped internationally is generally the same as the US customers. Click here for details.

We do understand that the time and expense involved in return delivery to the US can be a great inconvenience. For watches that are covered by the PrestigeTime.com 2 year warranty in most cases we will accommodate the customers as follows:

In the unlikely event that something goes wrong with your watch we will mail you the manufacturers international warranty card stamped by the original authorized dealer, and this card will allow you to access the local repair centers for warranty service. We will include clear instructions on the return process to your local authorized agent.

Under very few & extreme circumstances we will require the watch to be return the US for warranty service. This will be the customer's responsibility to return the watch. Return shipping to the customer will be paid for by Prestige Time.

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Shipping

Our preferable method of shipping is via FedEx Priority International. We are also able to ship via DHL & Express Mail Air Post. All packages are shipped in a well-secured box. All watches shipped are insured for the full value which covers against loss, theft or damage in transit.

Package Value Shipping to Canada Shipping to Other Countries
up to $5,000 $50 $70
$5,000-$8,000 $70 $100
$8,000 and up $100 $150



Shipments of multiple items or large packages:
On some boxes such as the multiple head Orbita Watch Winders, or shipments with multiple items which are large & heavy, we may need to adjust the pricing for shipping. If such is the case on an order you placed we will notify you before we charge you card or request payment. A custom-shipping-quote will be provided once we determined the delivery location & all costs involved.

Taxes, VAT, GST, Duties & related charges:
Prices quoted & billed by Prestige Time LLC. do not include any taxes, duties, VAT or such charges. Prestige Time will charge you for the actual watch & shipping charges only. All other charges (such as taxes, duties & VA.T.) are the sole responsibility of the customer to be paid when the watch clears customs in your country. Usually these fees are demanded prior to delivery & are collected by the courier or your local Customs Authority.

Currency:
All quoted prices and actual charges are in US Dollars. To view current currency rates click on the following link for a web site that maintains an up to date currency exchange rate & has an online currency converter - XE.com Personal Currency Assistant.

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International Customer - Delivery to US Address

International customers who would like to arrange for delivery to a US address, will be required to complete the following order form which can be sent via fax (+1-845-357-8320) or email (you may scan & email the required forms to info@prestigetime.com). The order form must be accompanied by additional documentation as described below:

  1. Signed Order Form which can be found here.
  2. A legible/clear copy of the front and back of your credit card.
  3. A copy of a recent credit card or utility bill proving the "billing address".
  4. A copy of photo ID such as a Passport or Drivers License.

Please note: As we are located in NY State, if delivery occurs to a NY State address, by law we are required to collect additional sales tax of roughly 8.75%.

Contact Information:
Tel: ++1-845-357-8300
Fax: ++1-845-357-8320
Email: info@prestigetime.com

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