WATCHES MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANG TAGS & ACCESSORIES
INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE
WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY.
- All returns must have a Return Merchandise Authorization No. (RMA#). Please call 800-470-2343 prior to return
for RMA#. This number must be displayed on the outside of the box; this will expedite your return. A watch
returned without authorization will be refused.
- Do not have the bracelet sized (links removed).
- All products must be returned with original packaging, manuals, protective tape & hang tags etc.
- Returns will be credited in full minus a 2% restocking fee and original shipping & insurance charges
(Shipping Charges are as follows: $13 for FedEx Standard Delivery, $33 FedEx 2nd Day Delivery, $43.00 for FedEx
Next Day Delivery & $63 for Overnight Priority 10.30 am delivery).
- Restocking charges are waived on an exchange.
- Credit will be issued in the same form as payment received.
- Returns must be shipped via traceable courier, e.g. UPS or USPS (Do not ship via FedEx, FedEx does not insure
watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured for the amount you
expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.
- Once you have been issued a RMA#, you must ship the watch back so that we receive it within 7 days of us issuing
We believe that the above conditions are reasonable, fair and quite simple to adhere to. If for some reason one or
multiple conditions cannot be met, please call and we will try to help, BUT you must call before and receive
Click here to read the Top 10 reasons to buy from Prestige Time.
We will gladly assist in providing special orders of items that we may not currently have in stock. If you are
looking for a specific item, let us know and we will search through our distributors to find you the best price
possible. Due to the specialized nature, special order items are not subject to the standard return policy. We
reserve the right to implement a Special Order Return Policy, which if applicable to an order will be provided to
you in writing and will require your signed consent before a Special Order is accepted by PrestigeTime.com.
An estimated time frame for delivery of Special Orders will be provided to you prior to placing the Special Order.
Purchases by Manufacturers
The Standard Return Policy does not apply to any purchases made by any watch manufacturer, watch brand distributor,
and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned
entities may not be returned for any reason under any circumstances.
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PrestigeTime.com takes pride in its large inventory of quality time pieces. If your purchased item is currently in
stock, we will ship the item within 1 to 2 business days after the order is verified. You will be notified of the
shipment by email or phone.
Under certain circumstances, due to the volume of orders we receive or due to the item being a non-stock item, an
item will be out of stock. If this happens, we will notify you by email or phone in a timely fashion to provide you
the desired watch within a pre-determined, estimated time frame or help you find another item. If you have already
been charged, but the item is no longer in stock, please be assured that we will refund the full amount charged.
Refunds will be issued by the same method as the original payment.
ANY PURCHASE ORDERS, QUOTATIONS OR OTHER EXCHANGE OF INFORMATION CONCERNING A SALE OF A WATCH SHALL NOT RESULT IN A
BINDING CONTRACT UNLESS AND UNTIL PRESTIGE TIME ISSUES A SHIPPING CONFIRMATION TO THE PURCHASER.
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Shipping to the Continental USA:
Prestige Time LLC offers free FedEx Standard 3-4 business days delivery shipping on all watch orders ($13.00 value).
Please note - due to the nature & value of the products we sell ALL packages will require an adult signature at
the time of delivery. Unfortunately due to insurance restrictions we are not able to ship packages without requiring
an adult signature.
Expedited deliveries such as "Next Business Day" & "2nd (second) Business Day" deliveries
are also available at an additional cost.
|FedEx Standard (3 business days delivery)
||Free ($13.00 value)
|FedEx 2nd Day (2 business days delivery)
||$20.00 ($33.00 value)
|FedEx Next Day (next business day delivery)
||$30.00 ($43.00 value)
|FedEx Priority Overnight delivery (delivery before 10.30am next business day)
||$50.00 ($63.00 value)
Our preferred method of shipping is via FedEx. Alternate shipping options & methods are available upon request.
All packages shipped via Prestige Time LLC are fully insured against loss, theft & damage during transit. Although
FedEx does not insure watches above $500, our packages are covered by an independent 3rd party insurance company.
All packages are shipped with an "Adult Signature" requirement prior to release by the FedEx driver. Before
signing please inspect the package to ensure it has not been tampered with or damaged.
Shipping to an address other than the billing address:
Due to the heightened risk of fraud associated with credit card purchases of high end luxury items such as watches &
jewelry, PrestigeTime prefers to ship all watches to the billing address. However we recognize the necessity for
customers to have an option of shipping the package to an alternate address. If you choose to have the package shipped
to an address different than your billing address, we will require that an "alternate shipping address" be
added to file with your credit card company. This is a very routine & simple process which should take only a few
- Call your bank customer service telephone number; the telephone number is on the back of your credit card
(usually toll free).
- Ask the customer service representative to add an "Alternate Shipping Address to File" & give the
representative the address you'd like to have us ship the watch to.
This security procedure benefits & protects both the consumer & Prestige Time LLC from potential fraudulent
orders. This procedure tells us that the cardholder has authorized Prestige Time LLC to ship the watch to an address
other than the billing address.
Shipments to NY State:
Since Prestige Time LLC is located in NY State, we are required by state law to charge sales tax on sales that ship
to anywhere in NY State. Therefore all shipments to NYS are subject to your local sales tax rate.
Shipments to Alaska, PR and Hawaii:
Orders shipped to Alaska, Puerto Rico and Hawaii will be charged a flat fee of $50.00 & are usually delivered
within two to three business days from shipping.
At this time we are unable to deliver to PO Boxes, as FedEx does not deliver to PO Boxes.
APO/FPB Military Addresses:
We are please to inform you that we do deliver to APO/FPO Military Addresses. Delivery is via US Mail with a charge
of $30, this fee covers delivery & insurance expenses for purchases up to $5000. Orders exceeding $5000 will be
given a custom quote prior to us processing the order. Please note: Due to Military Handling times we cannot ensure
or estimate transit/delivery times.
Shipments of multiple items or large packages:
On some boxes such as the multiple head Orbita Watch Winders, or shipments with multiple items which are large &
heavy, we may need to adjust the pricing for shipping. If such is the case on an order you placed we will notify you
before we charge you card or request payment. A custom-shipping-quote will be provided once we determined the
delivery location & all costs involved.
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As Prestige Time is located in NY State, we are required by law to collect sales tax on all deliveries within NY
State. The sales tax rate will be calculated by your local sales tax rate. Prestige Time does not collect sales tax
on orders shipping anywhere outside of New York State.
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The Prestige Time Guarantee
Prestige Time LLC guarantees all watches sold through our website to be 100% genuine and unworn. The watches will be delivered in the original box and will include all papers EXCLUDING the warranty card/book. In some cases we will be able to include the manufacturer’s warranty card/book; in those circumstances we will clearly display “ALL PAPERS INCLUDED”.
Every watch manufacturer engraves/stamps an individual and unique serial number on each of their watches for identification purposes. Prestige Time guarantees that each watch it sells will bear the original manufacturer’s serial number, intact and unaltered.
Prestige Time is NOT an authorized dealer of any brand watch we sell. We source our watches from authorized dealers, distributors and other reliable sources. We do not source the watches we offer from unreliable or questionable sources. Watch manufacturers would like their products sold to the end-user via their designated authorized dealers at full, or close to full, suggested retail prices. We have arrangements with direct authorized dealers and distributors both in the US and internationally, from whom we commit to buying large quantities of goods throughout the year. Based upon the quantity we buy our suppliers sell us the watches at a only small margin above their cost.
Due to the fact that we are unauthorized dealers – the manufacturers will not honor their warranty on a watch bought through Prestige Time. In place Prestige Time LLC offers a warranty that mirrors the manufacturer’s warranty in both quality and duration.
In the unlikely event that something goes wrong with your watch during the warranty period, the watch would need to be sent back to us for service. Upon inspection, if we determine that that the service required is a relatively simple fix such as a regulation, battery change or similar, we will have the watch serviced by one of our trusted independent watchmakers. We have contracted highly qualified independent watchmakers who are capable of correcting these relatively simple issues. In many instances our watchmakers are authorized repair centers for various high-end watch manufacturers, handling minor/simple corrections is definitely within their repertoire.
However, if upon inspection we determine that the service required is of a more serious nature, we will actually have the watch returned to the respective manufacturer through our authorized dealers. The only issue with sending a watch back to the manufacturer is the lead time. Unfortunately the manufacturers can take a minimum of anywhere between 4-8 weeks to repair a watch, possibly even longer if parts are back ordered.
Prestige Time LLC Limited Warranty
The Prestige Time LLC warranty covers all new watches for a period of 2-5 years from the date of purchase. The warranty period duration is clearly displayed in the details of each watch.
The Prestige Time warranty covers:
- Manufacturing defects
- Battery replacement
The Prestige Time warranty does not cover:
- Finishes such as (but not limited to) scratches, nicks, coatings, etc.
- Crystal or glass damage
- Straps such as (but not limited to) leather, fabric or rubber
- Damage due to wear and tear
- Damage resulting from wear under conditions exceeding the manufacturer’s water resistant rating.
- Damage due to physical shock and/or accidental abuse.
All warranty repairs must be handled directly through Prestige Time. Watches that have been opened, attempted to be opened, repaired or attempted to be repaired by any other source will void all warranties. Prestige Time will cover all parts and labor or in very rare circumstances replace the watch at our discretion within the warranty period.
Shipping and insurance expenses for warranty returns from the customer to Prestige Time must be covered by the customer. Returns should be shipped via traceable courier, e.g. UPS or USPS (do not ship via FedEx, FedEx does not insure watches or jewelry valued above $500). The shipment must be pre-paid and should be fully insured. Collect shipping will be refused. In case of loss or damages the customer is liable.
Once repaired Prestige Time will ship the watch back to the customer at our expense.
Should repair be necessary, please click here
to obtain a return merchandise authorization number. All warranty returns must have a Return Authorization No. (RMA#). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indication the problem, the return address, contact phone numbers and email address.
Please ship to the following address:
PTA - Customer Service Dept.
384 Route 59
Airmont, NY 10952
Orbita Winders - Warranty:
Prestige Time is proud to be a direct Authorized Dealer for Orbita Watch Winders & Cases.
Sparta Winders with Lithium Batteries:
Orbita offers a factory direct iron-clad five (5) year materials and workmanship guarantee for each and every
American-made SPARTA watchwinder and that includes a five year battery service life guarantee on all SPARTA Lithium
All other winders: Orbita offers a factory direct iron-clad two (2) year materials and workmanship guarantee for
each and every Orbita watchwinder.
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Return Merchandise Authorization Request - For Warranty
This service is currently available for warranty service requests only: To request an RMA number, please click here to fill out and submit a form requesting the
RMA. A representative will follow up with you shortly with clear instructions.
To request an RMA for purposes of a return or exchange under our return policy please call 1-800-470-2343. Click here for complete details about our return
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Security and Privacy
Our web-site & computer infrastructure are protected by state of the art firewalls. All confidential information
such as credit card numbers that are stored on our computers are encrypted at all times. All data communications
through the PrestigeTime.com web-site is encrypted using a minimum of 128 bit SSL encryption with keys from
COMODO. Once on our server we encrypt the information using 128 bit AES encryption.
Your name, Credit Card information, shipping & billing address, telephone numbers, email address & all other
private information will remain just that - private. PrestigeTime uses your personal information for our billing,
verification & shipping purposes only!
Please note - we take online fraud seriously! If we receive a bogus order, we will notify and cooperate with the
Federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately
to the FBI, and/or local police in your immediate area.
PrestigeTime.com values your patronage and respects your privacy rights. Because we understand that you are
concerned about your privacy, we have instituted policies intended to ensure that your personal information is
handled safely and responsibly. As a policy, we do not sell, trade or rent your personally identifiable information
to third parties.
Information Collection: Generally, you can browse our Website without providing us with any
personally identifiable information about yourself, such as your name, address, e-mail address, phone number, or
credit card information. When you voluntarily submit your personally identifiable information to us by making a
purchase from PrestigeTime.com, you are giving us your consent to the collection, use and disclosure of your
personally identifiable information, and you understand and agree that we may share information about you and your
transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor
direct shipping and credit card authorization. We may also disclose information when you tell us to do so, to
identify or contact you, to protect your rights or the rights of PrestigeTime.com or as required by law.
Electronic Communications: When you visit the Website or communicate with us electronically by
sending e-mails, you consent to receiving communications from us electronically. We will communicate with you by
e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other
communications we provide to you electronically satisfy any legal requirement that such communications be in
Cookies & Data Collection Devices: In some instances, PrestigeTime.com may collect non-personal
data through cookies, web logs, and other monitoring technologies. A cookie is an element of data that frequently
contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it
facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart
during the same browser session.
Log Files: When you visit this Website, our web server automatically collects anonymous information
such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such
as improving our site design, product assortments, customer service, and special promotions.
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Checking out through the PrestigeTime.com checkout process is simple & totally
secure. We accept Visa, Master Card, American Express & Discover credit cards. All data
communications through PrestigeTime.com web-site is encrypted using a minimum of 128 bit SSL encryption
with keys from COMODO.
The security of this site has been verified by COMODO.
PayPal Credit is a financing option offered through a third party financing company.
Selecting the PayPal Credit checkout option is subject to credit approval. If approved you will be billed
by PayPal Credit.
Paying is quick and simple with Amazon Payments. Just look for the "Checkout with
Amazon" button in our shopping cart.
We accept personal & cashier checks issued from US banks only. Without exception,
we will only ship the package once the check - regardless if it is a personal or cashier check - once
the funds have completely cleared. This process may take anywhere from 3-7 business days.
Simply select the wire transfer checkout button & submit your complete delivery
& contact information. Once we receive your order we will reply with our complete banking details.
This method will afford you a 2% discount off our "Your Cost" advertised price. The exact
figures will be calculated in your shopping cart at the time of checkout.
Terms and Conditions
Please click here to view our complete
Terms and Conditions.
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